Contact Information

Our hours of operation are Monday-Friday 8:00am-8:00pm ET.

Provider Portal

Claims Helpdesk

  • Phone 1-844-788-6959 ( TTY 711), option 4
  • Mailing Address: Perennial Advantage
    Attn: Claims Dept
    PO Box 2190
    Glen Allen, VA 23058-2190

Utilization Management

  • Phone 1-844-788-6959 ( TTY 711), option 3
  • Fax1-303-539-9886
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

Network Support

SSI Claimsnet Customer Support

Enrollment Services

Medical Concierge

Compliance Hotline

Compliance Officer

  • Name  Rocio Kirchner
  • Email rocio.kirchner@allyalign.com 
  • Mailing Address: Perennial Advantage.
    Attn: Rocio Kirchner
    10900 Nuckols Road,
    Suite 110, Glen Allen, VA 23060

Appeals and Grievances

  • Phone 1-844-788-6959 ( TTY 711), option 6
  •  
  • Fax 1-800-862-2730
  • Call to submit or check on an authorization request, or ask about authorization denials

Medicare

  • URL  www.medicare.gov
  • Phone                          1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

Provider Portal

Claims Helpdesk

  • Phone 1-844-788-6986 ( TTY 711), option 4
  • Mailing Address: Perennial Advantage
    Attn: Claims Dept
    PO Box 2190
    Glen Allen, VA 23058-2190

Utilization Management

  • Phone 1-844-788-6986 ( TTY 711), option 3
  • Fax1-614-633-2489
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

Network Support

SSI Claimsnet Customer Support

Enrollment Services

Medical Concierge

Compliance Hotline

Compliance Officer

  • Name  Rocio Kirchner
  •  
  • Email Rocio.Kirchner@allyalign.com 
  • Mailing Address: Perennial Advantage.
    Attn: Rocio Kirchner
    10900 Nuckols Road,
    Suite 110, Glen Allen, VA 23060

Appeals and Grievances

  • Phone 1-844-788-6986 ( TTY 711), option 6
  •  
  • Fax 1-800-862-2730
  • Call to submit or check on an authorization request, or ask about authorization denials

Medicare

  • URL  www.medicare.gov
  • Phone                          1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

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Our hours of operation are Monday-Friday 8:00am-8:00pm ET.