Contact Information
Our hours of operation are Monday-Friday 8:00am-8:00pm ET.
Provider Portal
- Web Address:https://planprovportal.align-360.com/EZ-NET60PER
- Mailing Address: Perennial Advantage
PO Box 2190
Glen Allen, VA 23058-2190
Claims Helpdesk
- Phone 1-844-788-6959 ( TTY 711), option 4
- Mailing Address: Perennial Advantage
Attn: Claims Dept
PO Box 2190
Glen Allen, VA 23058-2190
Utilization Management
- Phone 1-844-788-6959 ( TTY 711), option 3
- Fax1-303-539-9886
- Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists
Navitus Pharmacy Helpdesk
- Web Address: www.navitus.com
- Phone: 1-866-270-3877 (TTY 711)
EZ-Net Support/Provider Services
- Phone 1-844-788-6959 ( TTY 711), option 4
- Email: eznetsupport@allyalign.com
Network Support
- Phone 1-844-788-6959 ( TTY 711), option 4
- Email: perennialco@allyalign.com
EDI Customer Support
- Phone: 1-888-635-0009, Option 2
- Web Address: https://exchangedi.com/quick-links/
Enrollment Services
- Phone 1-844-788-6959 ( TTY 711), option 1
- Fax 1-303-539-9886
- Email customerservice@perennialadvantage.com
- Mailing Address Perennial Advantage
Po Box 2190
Glen Allen, VA 23058
Medical Concierge
- Phone 1-844-788-6959 ( TTY 711), option 2
- Fax 1-303-539-9886
- Email customerservice@perennialadvantage.com
- Mailing Address Perennial Advantage
Po Box 2190
Glen Allen, VA 23058
Compliance Hotline
- Phone 1-844-317-9059 (TTY 711) toll free
- Fax 1-800-335-0270
- Email customerservice@perennialadvantage.com
- Mailing Address Perennial Advantage
Po Box 2190
Glen Allen, VA 23058
Compliance Officer
- Name Rocio Kirchner
- Email rocio.kirchner@allyalign.com
- Mailing Address: Perennial Advantage.
Attn: Rocio Kirchner
10900 Nuckols Road,
Suite 110, Glen Allen, VA 23060
Appeals and Grievances
- Phone 1-844-788-6959 ( TTY 711), option 6
- Fax 1-800-862-2730
- Call to submit or check on an authorization request, or ask about authorization denials
Medicare
- URL www.medicare.gov
- Phone 1-800-MEDICARE (1-800-633-4277)
Privacy or HIPAA
- Phone 1-844-788-6959 ( TTY 711)
- Email privacynotice@perennialadvantage.com
- Mailing Address Perennial Advantage,
Attn: Compliance Department
Po Box 2190
Glen Allen, VA 23058
Provider Portal
- Web Address: https://planprovportal.align-360.com/EZ-NET60PER
- Mailing Address: Perennial Advantage
PO Box 2190
Glen Allen, VA 23058-2190
Claims Helpdesk
- Phone 1-844-788-6986 ( TTY 711), option 4
- Mailing Address: Perennial Advantage
Attn: Claims Dept
PO Box 2190
Glen Allen, VA 23058-2190
Utilization Management
- Phone 1-844-788-6986 ( TTY 711), option 3
- Fax1-614-633-2489
- Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists
Navitus Pharmacy Helpdesk
- Web Address: www.navitus.com
- Phone: 1-866-270-3877 (TTY 711)
EZ-Net Support/Provider Services
- Phone 1-844-788-6986 ( TTY 711), option 4
- Email: eznetsupport@allyalign.com
Network Support
- Phone 1-844-788-6986 ( TTY 711), option 4
- Email: perennialoh@allyalign.com
EDI Customer Support
- Phone: 1-888-635-0009, Option 2
- Web Address: https://exchangedi.com/quick-links/
Enrollment Services
- Phone 1-844-788-6986 ( TTY 711), option 1
- Fax 1-614-633-2489
- Email customerservice@perennialadvantage.com
- Mailing Address Perennial Advantage
Po Box 2190
Glen Allen, VA 23058
Medical Concierge
- Phone 1-844-788-6986 ( TTY 711), option 2
- Fax 1-614-633-2489
- Email customerservice@perennialadvantage.com
- Mailing Address Perennial Advantage
Po Box 2190
Glen Allen, VA 23058
Compliance Hotline
- Phone 1-844-317-9059 (TTY 711) toll free
- Fax 1-800-335-0270
- Email customerservice@perennialadvantage.com
- Mailing Address Perennial Advantage
Po Box 2190
Glen Allen, VA 23058
Compliance Officer
- Name Rocio Kirchner
- Email Rocio.Kirchner@allyalign.com
- Mailing Address: Perennial Advantage.
Attn: Rocio Kirchner
10900 Nuckols Road,
Suite 110, Glen Allen, VA 23060
Appeals and Grievances
- Phone 1-844-788-6986 ( TTY 711), option 6
- Fax 1-800-862-2730
- Call to submit or check on an authorization request, or ask about authorization denials
Medicare
- URL www.medicare.gov
- Phone 1-800-MEDICARE (1-800-633-4277)
Privacy or HIPAA
- Phone 1-844-788-6986 ( TTY 711)
- Email privacynotice@perennialadvantage.com
- Mailing Address Perennial Advantage,
Attn: Compliance Department
Po Box 2190
Glen Allen, VA 23058
Speak With an Agent
Complete the boxes below to have a plan representative contact you.
Our hours of operation are Monday-Friday 8:00am-8:00pm ET.