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Contact Information

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th
        • Note: Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 8pm LOCAL TIME, 7 days a week

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.

Change State:

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal (Prior Authorizations)

Claims Helpdesk

  • Phone:
    1-844-788-6959 (TTY 711)
    1-844-788-6986 (TTY 711)
  • Mailing Address: Perennial Advantage
    Attn: Claims Dept
    PO Box 2190
    Glen Allen, VA 23058-2190

Utilization Management

Navitus Pharmacy Helpdesk

EZ-Net Support (Check Status of a Claim or Eligibility)

Network Support

SSI Claimsnet Customer Support

When calling Member Services, first select option #1.

Member Inquiries + Enrollment Services

  • Phone:
    1-844-788-6959 (TTY 711)
    1-844-788-6986 (TTY 711)
  • Fax: 1-833-610-2390
  • Email: [email protected]
  • Mailing Address: Perennial Advantage
    Po Box 2190
    Glen Allen, VA 23058

Medical Concierge

  • Phone:
    1-844-788-6959 (TTY 711)
    1-844-788-6986 (TTY 711)
  • Fax: 1-833-610-2390
  • Email: [email protected]
  • Mailing Address: Perennial Advantage
    Po Box 2190
    Glen Allen, VA 23058

Compliance Hotline

  • Phone:
    1-844-788-6959 (TTY 711)
    1-844-788-6986 (TTY 711)
    toll free
  • Fax: 1-833-572-2367
  • Email: [email protected]
  • Mailing Address: Perennial Advantage
    Po Box 2190
    Glen Allen, VA 23058

Compliance Officer

  • Name:Lisa Olesky
  • Email: [email protected]
  • Office:330-727-0351
  • Mailing Address: Perennial Advantage
    Attn: Lisa Olesky
    10900 Nuckols Road, Suite 110
  • Glen Allen, VA 23060

Appeals and Grievances

  • Phone:
    1-844-788-6959 (TTY 711)
    1-844-788-6986 (TTY 711)
  • Fax: 1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials

Medicare

  • URL:  www.medicare.gov
  • Phone:                1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

  • Phone:
    1-844-788-6959 (TTY 711)
    1-844-788-6986 (TTY 711)
     
  • Email:  [email protected]
  • Mailing Address: Perennial Advantage,
    Attn: Compliance Department
    Po Box 2190
    Glen Allen, VA 23058

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal (Prior Authorizations)

Claims Helpdesk

  • Phone: 1-844-788-6986 (TTY 711)
  • Mailing Address: Perennial Advantage
    Attn: Claims Dept
    PO Box 2190
    Glen Allen, VA 23058-2190

Utilization Management

  • Phone: 1-844-788-6986 (TTY 711)
  • Fax:                               1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

Navitus Pharmacy Helpdesk

EZ-Net Support (Check Status of a Claim or Eligibility)

Network Support

SSI Claimsnet Customer Support

 When calling Member Services, first select option #1.

Member Inquiries + Enrollment Services

  • Phone: 1-844-788-6986 (TTY 711)
  • Fax:1-833-610-2390
  • Email:[email protected]
  • Mailing Address: Perennial Advantage
    Po Box 2190
    Glen Allen, VA 23058

Medical Concierge

  • Phone: 1-844-788-6986 (TTY 711)
  • Fax:1-833-610-2390
  • Email:[email protected]
  • Mailing Address: Perennial Advantage
    Po Box 2190
    Glen Allen, VA 23058

Compliance Hotline

  • Phone: 1-844-317-9059 (TTY 711) toll free
  • Fax:1-833-572-2367
  • Email:[email protected]
  • Mailing Address: Perennial Advantage
    Po Box 2190
    Glen Allen, VA 23058

Compliance Officer

  • Name: Lisa Olesky
  • Email: [email protected]
  • Office:330-727-0351
  • Mailing Address: Perennial Advantage
    Attn: Lisa Olesky
    10900 Nuckols Road, Suite 110
  • Glen Allen, VA 23060

Appeals and Grievances

  • Phone: 1-844-788-6986 (TTY 711)
  • Fax:1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials

Medicare

  • URL:  www.medicare.gov
  • Phone:              1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

  • Phone: 1-844-788-6986 ( TTY 711)
  • Email: [email protected]
  • Mailing Address: Perennial Advantage
    Attn: Compliance Department
    Po Box 2190
    Glen Allen, VA 23058

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