Contact Information

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 5pm LOCAL TIME

For Deaf or Hard of Hearing customers, please dial 711.

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal

Claims Helpdesk

  • Phone: 1-844-788-6959 (TTY 711)
  • Mailing Address: Perennial Advantage
    Attn: Claims Dept
    PO Box 2190
    Glen Allen, VA 23058-2190

Utilization Management

  • Phone: 1-844-788-6959 (TTY 711)
  • Fax: 1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

Network Support

SSI Claimsnet Customer Support

When calling Member Services, first select option #1.

Enrollment Services

Medical Concierge

Compliance Hotline

  • Phone: 1-844-317-9059 (TTY 711) toll free
  • Fax: 1-833-610-2380
  • Email: compliance@perennialadvantage.com
  • Mailing Address: Perennial Advantage
    Po Box 2190
    Glen Allen, VA 23058

Compliance Officer

  • Name:Sandra Ferguson
  • Email: sandra.ferguson@perennialadvantage.com
  • Office: 330-238-8247
  • Mobile: 330-690-9133
  • Mailing Address: Perennial Advantage.
    Attn: Sandra Ferguson
    9200 Worthington Rd. Suite 300
  • Westerville, OH 43082

Appeals and Grievances

  • Phone: 1-844-788-6959 (TTY 711)
  • Fax: 1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials

Medicare

  • URL:  www.medicare.gov
  • Phone:                1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal

Claims Helpdesk

  • Phone: 1-844-788-6986 (TTY 711)
  • Mailing Address: Perennial Advantage
    Attn: Claims Dept
    PO Box 2190
    Glen Allen, VA 23058-2190

Utilization Management

  • Phone: 1-844-788-6986 (TTY 711)
  • Fax:                               1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

Network Support

SSI Claimsnet Customer Support

When calling Member Services, first select option #1.

Enrollment Services

Medical Concierge

Compliance Hotline

  • Phone: 1-844-317-9059 (TTY 711) toll free
  • Fax: 1-833-610-2380
  • Email:compliance@perennialadvantage.com
  • Mailing Address: Perennial Advantage
    Po Box 2190
    Glen Allen, VA 23058

Compliance Officer

  • Name:  Sandra Ferguson
  • Email:sandra.ferguson@perennialadvantage.com
  • Office: 330-238-8247
  • Mobile: 330-690-9133
  • Mailing Address: Perennial Advantage.
    Attn: Sandra Ferguson
    10900 Nuckols Road,
    Suite 110, Glen Allen, VA 23060

Appeals and Grievances

  • Phone: 1-844-788-6986 (TTY 711)
  • Fax:1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials

Medicare

  • URL:  www.medicare.gov
  • Phone:              1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

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