Contact Information

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 8pm LOCAL TIME

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal

Claims Helpdesk

  • Phone: 1-844-788-6959 (TTY 711)
  • Mailing Address: Perennial Advantage
    Attn: Claims Dept
    PO Box 2190
    Glen Allen, VA 23058-2190

Utilization Management

  • Phone: 1-844-788-6959 (TTY 711)
  • Fax: 1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

Network Support

SSI Claimsnet Customer Support

When calling Member Services, first select option #1.

Enrollment Services

Medical Concierge

Compliance Hotline

  • Phone: 1-844-317-9059 (TTY 711) toll free
  • Fax:1-833-572-2367
  • Email: compliance@perennialadvantage.com
  • Mailing Address: Perennial Advantage
    Po Box 2190
    Glen Allen, VA 23058

Compliance Officer

  • Name: Lisa Olesky
  • Email: lisa.olesky@perennialadvantage.com
  • Office: 330-238-8247
  • Mobile:  330-727-0351
  • Mailing Address: Perennial Advantage.
    Attn: Lisa Olesky
    9200 Worthington Rd. Suite 300
  • Westerville, OH 43082

Appeals and Grievances

  • Phone: 1-844-788-6959 (TTY 711)
  • Fax: 1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials

Medicare

  • URL:  www.medicare.gov
  • Phone:                1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal

Claims Helpdesk

  • Phone: 1-844-788-6986 (TTY 711)
  • Mailing Address: Perennial Advantage
    Attn: Claims Dept
    PO Box 2190
    Glen Allen, VA 23058-2190

Utilization Management

  • Phone: 1-844-788-6986 (TTY 711)
  • Fax:                               1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

Network Support

SSI Claimsnet Customer Support

When calling Member Services, first select option #1.

Enrollment Services

Medical Concierge

Compliance Hotline

  • Phone: 1-844-317-9059 (TTY 711) toll free
  • Fax: 1-833-572-2367
  • Email:compliance@perennialadvantage.com
  • Mailing Address: Perennial Advantage
    Po Box 2190
    Glen Allen, VA 23058

Compliance Officer

  • Name:  Lisa Olesky
  • Email: lisa.olesky@perennialadvantage.com
  • Office: 330-238-8247
  • Mobile: 330-727-0351
  • Mailing Address: Perennial Advantage.
    Attn: Lisa Olesky
    10900 Nuckols Road,
    Suite 110, Glen Allen, VA 23060

Appeals and Grievances

  • Phone: 1-844-788-6986 (TTY 711)
  • Fax:1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials

Medicare

  • URL:  www.medicare.gov
  • Phone:              1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

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