Contact Information

Our hours of operation are Monday-Friday 8:00am-8:00pm ET.

Provider Portal

Claims Helpdesk

  • Phone 1-844-788-6959 ( TTY 711), option 4
  • Mailing Address: Perennial Advantage
    Attn: Claims Dept
    PO Box 2190
    Glen Allen, VA 23058-2190

Utilization Management

  • Phone 1-844-788-6959 ( TTY 711), option 3
  • Fax 1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

Network Support

SSI Claimsnet Customer Support

Enrollment Services

Medical Concierge

Compliance Hotline

Compliance Officer

  • Name  Sandra Ferguson
  • Email sandra.ferguson@perennialadvantage.com
  • Office: 330-238-8247
  • Mobile: 330-690-9133
  • Mailing Address: Perennial Advantage.
    Attn: Sandra Ferguson
    10900 Nuckols Road,
    Suite 110, Glen Allen, VA 23060

Appeals and Grievances

  • Phone 1-844-788-6959 ( TTY 711), option 6
  • Fax 1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials

Medicare

Privacy or HIPAA

Provider Portal

Claims Helpdesk

  • Phone 1-844-788-6986 ( TTY 711), option 4
  • Mailing Address: Perennial Advantage
    Attn: Claims Dept
    PO Box 2190
    Glen Allen, VA 23058-2190

Utilization Management

  • Phone 1-844-788-6986 ( TTY 711), option 3
  • Fax                               1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

Network Support

SSI Claimsnet Customer Support

Enrollment Services

Medical Concierge

Compliance Hotline

Compliance Officer

  • Name  Sandra Ferguson
  • Email sandra.ferguson@perennialadvantage.com
  • Office: 330-238-8247
  • Mobile: 330-690-9133
  • Mailing Address: Perennial Advantage.
    Attn: Sandra Ferguson
    10900 Nuckols Road,
    Suite 110, Glen Allen, VA 23060

Appeals and Grievances

  • Phone 1-844-788-6986 ( TTY 711), option 6
  • Fax 1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials

Medicare

Privacy or HIPAA

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Our hours of operation are Monday-Friday 8:00am-8:00pm ET.