Contact Information
Hours of Operation:
- Member Services: 8am – 8pm LOCAL TIME
- Provider Services: 8am – 6pm LOCAL TIME
- Utilization Management: 8am – 5pm LOCAL TIME
For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.
When calling Provider Services, first select option #2.
General Provider Inquiries
- Phone: 1-844-788-6959 (TTY 711)
- Email: customerservice@perennialadvantage.com
Provider Portal
- Web Address: https://planprovportal.align-360.com/EZ-NET60PER
- Mailing Address: Perennial Advantage
PO Box 2190
Glen Allen, VA 23058-2190
Claims Helpdesk
- Phone: 1-844-788-6959 (TTY 711)
- Mailing Address: Perennial Advantage
Attn: Claims Dept
PO Box 2190
Glen Allen, VA 23058-2190
Utilization Management
- Phone: 1-844-788-6959 (TTY 711)
- Fax: 1-833-610-2399
- Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists
Navitus Pharmacy Helpdesk
- Web Address: www.navitus.com
- Phone: 1-866-270-3877 (TTY 711)
EZ-Net Support/Provider Services
- Phone: 1-844-788-6959 (TTY 711)
- Email: eznetsupport@allyalign.com
Network Support
- Phone: 1-844-788-6959 (TTY 711)
- Email:
SSI Claimsnet Customer Support
- Phone: 800-356-0092
- Email Adress: HelpDesk_Dallas@ssigroup.com
When calling Member Services, first select option #1.
Enrollment Services
- Phone: 1-844-788-6959 ( TTY 711)
- Fax: 1-833-610-2390
- Email: customerservice@perennialadvantage.com
- Mailing Address: Perennial Advantage
Po Box 2190
Glen Allen, VA 23058
Medical Concierge
- Phone: 1-844-788-6959 ( TTY 711)
- Fax: 1-833-610-2390
- Email: customerservice@perennialadvantage.com
- Mailing Address: Perennial Advantage
Po Box 2190
Glen Allen, VA 23058
Compliance Hotline
- Phone: 1-844-317-9059 (TTY 711) toll free
- Fax:1-833-572-2367
- Email: compliance@perennialadvantage.com
- Mailing Address: Perennial Advantage
Po Box 2190
Glen Allen, VA 23058
Compliance Officer
- Name: Lisa Olesky
- Email: lisa.olesky@perennialadvantage.com
- Office: 330-238-8247
- Mobile: 330-727-0351
- Mailing Address: Perennial Advantage.
Attn: Lisa Olesky
9200 Worthington Rd. Suite 300 - Westerville, OH 43082
Appeals and Grievances
- Phone: 1-844-788-6959 (TTY 711)
- Fax: 1-833-610-2380
- Call to submit or check on an authorization request, or ask about authorization denials
Medicare
- URL: www.medicare.gov
- Phone: 1-800-MEDICARE (1-800-633-4277)
Privacy or HIPAA
- Phone: 1-844-788-6959 (TTY 711)
- Email: privacynotice@perennialadvantage.com
- Mailing Address: Perennial Advantage,
Attn: Compliance Department
Po Box 2190
Glen Allen, VA 23058
When calling Provider Services, first select option #2.
General Provider Inquiries
- Phone: 1-844-788-6986 (TTY 711)
- Email:customerservice@perennialadvantage.com
Provider Portal
- Web Address: https://planprovportal.align-360.com/EZ-NET60PER
- Mailing Address: Perennial Advantage
PO Box 2190
Glen Allen, VA 23058-2190
Claims Helpdesk
- Phone: 1-844-788-6986 (TTY 711)
- Mailing Address: Perennial Advantage
Attn: Claims Dept
PO Box 2190
Glen Allen, VA 23058-2190
Utilization Management
- Phone: 1-844-788-6986 (TTY 711)
- Fax: 1-833-610-2399
- Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists
Navitus Pharmacy Helpdesk
- Web Address: www.navitus.com
- Phone: 1-866-270-3877 (TTY 711)
EZ-Net Support/Provider Services
- Phone: 1-844-788-6986 (TTY 711)
- Email: eznetsupport@allyalign.com
Network Support
- Phone: 1-844-788-6986 ( TTY 711)
- Email: perennialoh@allyalign.com
SSI Claimsnet Customer Support
- Phone: 800-356-0092
- Email Address: HelpDesk_Dallas@ssigroup.com
When calling Member Services, first select option #1.
Enrollment Services
- Phone: 1-844-788-6986 (TTY 711)
- Fax:1-833-610-2390
- Email:customerservice@perennialadvantage.com
- Mailing Address: Perennial Advantage
Po Box 2190
Glen Allen, VA 23058
Medical Concierge
- Phone: 1-844-788-6986 (TTY 711)
- Fax:1-833-610-2390
- Email:customerservice@perennialadvantage.com
- Mailing Address: Perennial Advantage
Po Box 2190
Glen Allen, VA 23058
Compliance Hotline
- Phone: 1-844-317-9059 (TTY 711) toll free
- Fax: 1-833-572-2367
- Email:compliance@perennialadvantage.com
- Mailing Address: Perennial Advantage
Po Box 2190
Glen Allen, VA 23058
Compliance Officer
- Name: Lisa Olesky
- Email: lisa.olesky@perennialadvantage.com
- Office: 330-238-8247
- Mobile: 330-727-0351
- Mailing Address: Perennial Advantage.
Attn: Lisa Olesky
10900 Nuckols Road,
Suite 110, Glen Allen, VA 23060
Appeals and Grievances
- Phone: 1-844-788-6986 (TTY 711)
- Fax:1-833-610-2380
- Call to submit or check on an authorization request, or ask about authorization denials
Medicare
- URL: www.medicare.gov
- Phone: 1-800-MEDICARE (1-800-633-4277)
Privacy or HIPAA
- Phone: 1-844-788-6986 ( TTY 711)
- Email: privacynotice@perennialadvantage.com
- Mailing Address: Perennial Advantage,
Attn: Compliance Department
Po Box 2190
Glen Allen, VA 23058
Speak With an Agent
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