Contact Information

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th
        • Note: Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 8pm LOCAL TIME, 7 days a week

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.

Change State:

When calling Provider Services, first select option #2.

General Provider Inquiries

  • Phone:
    1-844-788-6959 (TTY 711)
    1-844-788-6986 (TTY 711)
  • Fax: 1-833-610-2390
  • PREFERRED METHOD
    OF CONTACT/Email:
    [email protected]

Provider Portal

Claims Helpdesk

  • Phone:
    1-844-788-6959 (TTY 711)
    1-844-788-6986 (TTY 711)
  • Mailing Address: Perennial Advantage
    Attn: Claims Dept
    PO Box 730
    Glen Burnie, MD 21060-0730

Utilization Management

  • Phone:
    1-844-788-6959 (TTY 711)
    1-844-788-6986 (TTY 711)
  • Fax: 1-833-610-2399
  • – Authorization Inquiry
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

Navitus Pharmacy Helpdesk

Network Support

SSI Claimsnet Customer Support

When calling Member Services, first select option #1.

Member Inquiries + Enrollment Services

  • Phone:
    1-844-788-6959 (TTY 711)
    1-844-788-6986 (TTY 711)
  • Fax: 1-833-610-2382
  • Email: [email protected]
  • Mailing Address: Perennial Advantage
    PO Box 730
    Glen Burnie, MD 21060-0730
  • To submit a
    disenrollment:
    [email protected]

Medical Concierge

  • Phone:
    1-844-788-6959 (TTY 711)
    1-844-788-6986 (TTY 711)
  • Fax: 1-833-610-2390
  • Email: [email protected]
  • Mailing Address: Perennial Advantage
    Po Box 2190
    Glen Allen, VA 23058

Compliance Hotline

  • Phone:
    1-844-788-6959 (TTY 711)
    1-844-788-6986 (TTY 711)
    toll free
  • Fax: 1-833-572-2367
  • Email: [email protected]
  • Mailing Address: Perennial Advantage
    Po Box 2190
    Glen Allen, VA 23058

Compliance Officer

  • Name:Lisa Olesky
  • Email: [email protected]
  • Office:330-727-0351
  • Mailing Address: Perennial Advantage
    Attn: Lisa Olesky
    10900 Nuckols Road, Suite 110
    Glen Allen, VA 23060

Appeals and Grievances

  • Phone:
    1-844-788-6959 (TTY 711)
    1-844-788-6986 (TTY 711)
  • Fax: 1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials

Medicare

  • URL:  www.medicare.gov
  • Phone:                1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

  • Phone:
    1-844-788-6959 (TTY 711)
    1-844-788-6986 (TTY 711)
     
  • Email:  [email protected]
  • Mailing Address: Perennial Advantage,
    Attn: Compliance Department
    10900 Nuckols Road, Suite 110
    Glen Allen, VA 23060

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal (Prior Authorizations)

Claims Helpdesk

  • Phone: 1-844-788-6986 (TTY 711)
  • Mailing Address: Perennial Advantage
    Attn: Claims Dept
    PO Box 730
    Glen Burnie, MD 21060-0730

Utilization Management

  • Phone: 1-844-788-6986 (TTY 711)
  • Fax:                               1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

Navitus Pharmacy Helpdesk

Network Support

SSI Claimsnet Customer Support

 When calling Member Services, first select option #1.

Member Inquiries + Enrollment Services

  • Phone: 1-844-788-6986 (TTY 711)
  • Fax:1-833-610-2390
  • Email:[email protected]
  • Mailing Address: Perennial Advantage
    PO Box 730
    Glen Burnie, MD 21060-0730

Medical Concierge

  • Phone: 1-844-788-6986 (TTY 711)
  • Fax:1-833-610-2390
  • Email:[email protected]
  • Mailing Address: Perennial Advantage
    Po Box 2190
    Glen Allen, VA 23058

Compliance Hotline

  • Phone: 1-844-317-9059 (TTY 711) toll free
  • Fax:1-833-572-2367
  • Email:[email protected]
  • Mailing Address: Perennial Advantage
    Po Box 2190
    Glen Allen, VA 23058

Compliance Officer

  • Name: Lisa Olesky
  • Email: [email protected]
  • Office:330-727-0351
  • Mailing Address: Perennial Advantage
    Attn: Lisa Olesky
    10900 Nuckols Road, Suite 110
  • Glen Allen, VA 23060

Appeals and Grievances

  • Phone: 1-844-788-6986 (TTY 711)
  • Fax:1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials

Medicare

  • URL:  www.medicare.gov
  • Phone:              1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

  • Phone: 1-844-788-6986 ( TTY 711)
  • Email: [email protected]
  • Mailing Address: Perennial Advantage
    Attn: Compliance Department
    Po Box 2190
    Glen Allen, VA 23058
  • To submit a
    disenrollment:
    [email protected]

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