You can access a list of providers in-network with Perennial Advantage by visiting: https://perennialadvantage.com/find-providers/#/

Perennial Advantage Freedom’s hearing benefit is administered by Nations Benefits. You can sign in to Nations Benefits Member Support by clicking this link or calling 833-689-1751 (TTY: 771).

Step 1: Find a provider. Log in to your Nations Benefits account to access a list of in-network providers.
Step 2: Make an appointment with your preferred in-network provider.
Step 3: Attend your appointment! Your provider will work with you to understand how to access your hearing aid benefits.

If you have questions about finding a vision provider, call Perennial Advantage’s Member Services at 1-844-751-6003 (TTY: 771).

Step 1: Find a participating provider by visiting Perennial Advantage’s provider directory and search for “optometry.” This will locate eye health providers in your area that work within Perennial Advantage’s network.
Step 2: Make an appointment with your preferred in-network provider.
Step 3: At your appointment, ask your provider to bill Perennial Advantage.

If you do receive a bill for services, you must complete this Medical Reimbursement (DMR) form.  Mail your completed claim to:
Perennial Advantage PO Box 2190 Glen Allen, VA 23058-2190
For assistance, you can also call perennial Advantage’s Member Services line at 1-844-751-6003 (TTY: 771).

You have access to a Healthy Living Flex Card, provided by the Helper Bees, to use for over-the-counter items, over-the-counter hearing aids, and groceries.** Every three months, your card will be reloaded with your quarterly allowance to spend on approved items at approved retail locations.
To access your account, check your balance, and more, you can log in to your Helper Bees account at this link. You can also call the Helper Bees directly at 833-284-2435.
**This benefit is only available to those with certain chronic conditions.

You can schedule a companion/in-home support visit and transportation through the Helper Bees by logging in to your Helper Bees Member Portal or by calling the Helper Bees at 833-284-2435.